FAQ’s

Do you have a showroom where we can see the products?

Yes we do in Buckinghamshire, High Wycombe. We have a large showroom with the majority of products on display. We are open Monday to Friday and over the weekend. Please contact us if you wish to come and view the kits in the showroom however and we can even see you out of normal office hours if you are pushed for time. Our address is on the contact page.

 

I cannot find my club shop to buy products.

All club shops are under the My Club tab. Look for your club and the items are in there.

 

I run a club / school, can you a do a club shop for me?

Yes we can. We can do them for clubs or schools which can help you raise some much needed money if required. Please contact us for details.

 

Can you do a VAT invoice for us?

Yes we can. We can even invoice companies direct for you.

 

How long will my delivery take?

For teamwear it normally takes 10 working day and for everything else between 3 – 5 days.

 

Why does it take so long for my teamwear to be delivered?

Most of the brands have their warehouses in Europe. Once you place the order with us it can take a week just for the teamwear to get to us. Then we have to print / embroider on it which is why it takes so long. We always recommend getting your order in as soon as you can especially between July and October as this is by far the busiest time so the order can take longer during those times.

 

I can’t wait 10 working days for my kit, what should I do?

Call us on 01494 531800 and we can discuss your options. Some brands are quicker than others at supplying the kits to us so we may be able to get one quicker for you.

 

I’m not sure if it’s the correct colour or size I need. Do you supply samples?

There are sizing guides in the brands own catalogues section of the website and we also supply samples to help you get the correct colour and size’s for your team. Please order whatever items you are looking at as normal and in the box at checkout please mention samples. We will charge you for the samples plus postage but we will refund you in full less postage providing we get the samples back in the same condition we sent them to you. If you then order from us we will refund the postage as well from the order. It is your responsibility to get the samples back to us so we would always recommend getting proof of purchase.

 

There’s a problem with my delivery.

Please notify us within 3 days by emailing us at info@teamsportid.co.uk and we will sort it out straight away. Please notify the courier straight away if the goods arrived damaged.

 

I’m not happy with my purchase. Can I return it?

All goods supplied by TeamSport iD are from official sources and are covered by the normal manufacturers warranty. You can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size/colour/item.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, teamwear is to be returned along with the original packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We do not offer a free returns service. However, if you return items for replacement, we despatch the replacement goods to you free of charge. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

If you wish to return goods for an exchange or refund please send the goods back in their original packaging with a courier of your choice. Please understand that we cannot accept COD’s or packages marked “Bill Recipient”. Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.

Most importantly we suggest you use a recorded method of carriage to return the goods to us. We cannot be held responsible for items lost or delayed in transit on the way back to us.

For returning personalised items, please see below.

 

 Can personalised items be returned / exchanged?

Once items have been personalised they cannot be exchanged unless faulty so please make sure you order the correct size when purchasing. If you wish to cancel or change an order for a personalised product please call us immediately on 01494 531800. Whilst we cannot guarantee that it will be possible for your order to be cancelled or changed we will do our best.

If, however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected and we will be pleased to offer a refund or exchange.

We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty.

 

Will you sponsor our team?

We sponsor various things throughout the year such as leagues and cups etc. We get lots of teams asking us to sponsor them throughout the year and we feel it’s unfair to sponsor some and not some others as we would love to sponsor you all. What we prefer to do is run various competitions throughout the year with the brands where we will sponsor teams with kits, tracksuits, footballs, training accessories and various other prizes. To find out more please follow us on Facebook and Twitter where the competitions are announced throughout the year.

 

Deliveries Abroad

For Customers in Non EU countries: If goods are being sent outside of the EU we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Customs or import duties are then applied once the package reaches its destination country.

Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and can not predict what they may be.

Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order.

We will also not be liable for any further costs incurred as a result of a recipient’s refusal to pay customs charges and will charge accordingly for any charges incurred by TeamSport iD as a result of the recipient’s refusal to pay the applicable charge levied by Customs.